Frequently Asked Questions (FAQs)
My Order - Shipping, Returns, etc.
General
- What are the details for the Mystery Mail?
- What are the details for the Wrap Conversion + Syrena Sky bundle?
- Are your carriers acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- What are the measurements of all of your carriers?
- What are the details for the backpack + lunch bag bundle?
- What is the difference between a canvas Tula Carrier and a Wrap Conversion Carrier?
Tula Collector's Club
- Can I use my rewards in addition to a promotion or other discount code, like a military discount?
- How many times can I write product reviews for points?
- Why don’t my old Tula purchases show up on my Collector’s Club account?
- Can I receive Collector’s Club points on Tula products I purchase from another website?
- I didn’t mean to redeem my points, can I get them back?
- Can you adjust my points for past purchases?
Explore Baby Carrier
- How do I wash or clean my Explore Baby Carrier product?
- Is the Explore Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- What positions can you carry baby and toddlers in the Explore Baby Carrier?
- When can I carry my baby in the front carry facing out position?
- What age/weight should I increase to the middle setting?
- What panel width setting should the Explore Baby Carrier be in when using it in the front carry facing out position?
Free-to-Grow Baby Carrier
- Is the Free-to-Grow Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- What if my baby is below the weight limit, can I still use it?
- Can my baby face forward in the Free-to-Grow Carrier?
- What age or weight should I increase to the middle setting/wide setting?
- How is the Free-to-Grow Carrier different from the Standard Tula Baby Carrier?
- What is the weight limit for the Free-to-Grow Carrier?
Half Buckle Baby Carrier
- How do I hip carry in the Half Buckle?
- How do I back carry in the Half Buckle?
- How do I carry a newborn in the Half Buckle?
- How do I Front Carry in a Half Buckle?
- How do I use a Half Buckle?
- How is the Half Buckle Carrier different from the other Soft-Structured Carriers?
Standard & Toddler Carriers
- Is the Standard Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- Can my baby forward face in the Standard or Toddler Carrier?
- What are the product measurements for the Toddler Carrier?
- What are the product measurements for the standard baby carrier?
- Do you have an instructional video for how to use a Tula Baby Carrier?
- Do I need an Infant Insert?
Wrap Conversion Carriers
- Are there limits on how many Fancy Wrap Conversion Carriers I can purchase?
- Are there limits on how many Wrap Conversion Carriers we can purchase?
- How do I wash or clean my Wrap Conversion Carrier?
- What is the difference between Full, Half and Semi Wrap Conversion Carriers?
- How often are Baby Tula Wrap Conversion Carriers stocked?
- What is the difference between a canvas Tula Baby Carrier and a Wrap Conversion Carrier?
Tula Baby Blankets
Ring Slings
- Do you have an instructional video for how to use a Baby Tula Ring Sling?
- What is the weight limit of the Baby Tula Ring Sling?
- Should I wear my newborn with legs in or legs out in a Ring Sling?
- What's the best position for placing a newborn in a Ring Sling?
- When can I begin using my Ring Sling?
- Why does my baby fall lower on my body while in the Ring Sling over time?
Woven Wraps
Shoes
- How do I measure my child's foot to determine their size?
- What is your return policy? Will trying on my Tula Shoes void the policy?
- Do Tula Shoes match exactly to existing Tula Carriers or items?
- Are they stain resistant/water resistant?
- What are Tula Shoes made out of?
- How do I clean my Tula Shoes?
Kids Backpacks
Lunch Bags
- How big is the Lunch Bag?
- Does my Lunch Bag come under warranty?
- Is the Lunch Bag machine washable?
- Are there more Lunch Bag prints coming?
- Will a bento box or other lunch box inserts fit?
- Will the Lunch Bag fit in my Tula Kids Backpack?
Tula Mini Toy Carriers
Hooded Towels
Cover-Ups
Babywearing Questions
- Can I use my Tula Carrier on an airplane?
- Will my baby be comfortable in the Tula Carrier?
- When can I begin to carry in back carry position?
- Any tips for wearing my baby in hot weather?
- Can I wear my premature baby?
- Can I breastfeed while carrying my baby?