Frequently Asked Questions (FAQs)
My Order - Shipping, Returns, etc.
- Do you replace broken buckles?
- Do you ship internationally?
- How do I register my Baby Tula product?
- I forgot to add my discount code at checkout, can you add it for me?
- Does my product come under warranty?
- When will my order ship?
General
- Can You Provide a Fit Check For Me?
- Do You Have a Discount for New Customers?
- Mystery Mail - Signature Edition
- What are the rules and restrictions for sales and promotions?
- Do you have a nurse discount?
- Do you have a student discount?
Tula Linen
- Are Tula Linen carriers acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- Can I wear my newborn baby in the Tula Linen baby carriers?
- What is linen?
- Is Tula Linen a Signature Collection carrier? Is it limited edition?
- How is the Tula Explore Baby Carrier different from the Tula Free-To-Grow?
- Will Tula Linen come in prints?
Explore Baby Carrier
- How do I wash or clean my Explore Baby Carrier product?
- Is the Explore Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- What positions can baby be worn in the Explore Baby Carrier?
- When can I carry my baby in the front carry facing out position?
- What age/weight should I increase to the middle setting?
- What should the panel width setting for the Explore Carrier be for an outward-facing position?
Free-to-Grow Baby Carrier
- When can I back carry my baby in the Free-to-Grow Carrier?
- Is the Free-to-Grow Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- What if my baby is below the weight limit, can I still use it?
- Can my baby face forward in the Free-to-Grow Carrier?
- What age or weight should I increase to the middle or wide setting of the Free-to-Grow Carrier?
- How is the Free-to-Grow Carrier different from the Standard Tula Baby Carrier?
Signature Collection
- Is there a limit on how many Signature Carriers we can purchase?
- How do I wash or clean my Signature Carrier?
- What is the difference between the "Full" and "Half" Signature Carriers?
- How often do new Signature designs drop?
- What is the difference between a canvas Tula Baby Carrier and a Signature Carrier?
Standard & Toddler Carriers
- When can I back carry my baby in the Standard Carrier?
- Is the Standard Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- Can my baby forward face in the Standard or Toddler Carrier?
- What are the product measurements for the Toddler Carrier?
- What are the product measurements for the Standard Baby carrier?
- Is there an instructional video for how to use a Tula Baby Carrier?
Half Buckle Baby Carrier
- Is the Half Buckle Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- How do I hip carry in the Half Buckle?
- How do I back carry in the Half Buckle?
- How do I carry a newborn in the Half Buckle?
- How do I Front Carry in a Half Buckle?
- How do I use a Half Buckle?
Preschool Carrier
- What are the product measurements of the Preschool Carrier?
- When can my child be carried in the Tula Preschool Carrier?
- What is the weight limit of the Tula Preschool Carrier?
- Do you have an instructional video for how to use a Tula Preschool Carrier?
- How does the Preschool Carrier compare to the Toddler Carrier?
- Is the Preschool Carrier be available in Canvas?
Tula Lite Carrier
- How can I wash the Tula Lite Baby Carrier?
- Does the Tula Lite Carrier also come with a coordinating hood?
- Is it possible to breastfeed in the Tula Lite Baby Carrier?
- Why is the Tula Lite Baby Carrier so much more affordable than the other Tula Carriers?
- What are the product measurements of the Tula Lite Baby Carrier?
- What is the weight limit of the Tula Lite Baby Carrier?
Tula Baby Blankets
Ring Slings
- Is the Ring Sling Carrier acknowledged as hip-healthy by the International Hip Dysplasia Institute (IHDI)?
- Do you have an instructional video for how to use a Baby Tula Ring Sling?
- What is the weight limit of the Baby Tula Ring Sling?
- Should I wear my newborn with legs in or legs out in a Ring Sling?
- What's the best position for placing a newborn in a Ring Sling?
- When can I begin using my Ring Sling?
Tula Mini Toy Carriers
Tula Enthusiast Program
- What Baby Tula sites does my Enthusiast code and link work on?
- What's a Tula Enthusiast?
- What are the rules of the Tula Enthusiast Program?
- How long can I be a Tula Enthusiast?
- How do I track my Tula Enthusiast sales and commission?
- Can my Tula Enthusiast referral code be used with other discount codes?
Collaborator Program
- What Baby Tula sites does my Collaborator code and link work on?
- What's a Baby Tula Collaborator?
- What are the rules of the Baby Tula Collaborator Program?
- How long can I be a Collaborator?
- How do I track my Collaborator sales and commission?
- Can my Collaborator referral code be used with other discount codes?
Babywearing Questions
- Can I use my Tula Carrier on an airplane?
- Will my baby be comfortable in the Tula Carrier?
- When can I begin to carry in back carry position?
- Any tips for wearing my baby in hot weather?
- Can I wear my premature baby?
- Can I breastfeed while carrying my baby?