Our Tula Shoes are considered a Tula Accessory and follow the same returns/exchanges/warranty as all other accessories.
You may return all accessories within 5 days of delivery for a full refund, less the original shipping fee or exchange the accessory for an in stock print, for the cost of the new shipment ($5). The customer will also be responsible for the shipping cost of returning the item to Tula. (Accessories include (but not limited to) Tula Shoes, Torbas, Infant Inserts, Replacement Parts, Seat Extenders, Tula Mini, Hooded Towels, Cover-Ups, Hip Pouches, Wrap Scrap).
If you are looking to try on your shoes to ensure they are the right fit, we suggest trying on the shoes indoors on carpeted floor. Any returned shoes will be inspected for signs of wear before finalizing a refund.