Until baby can demonstrate strong and consistent head and neck control, the head support pillow should be used flipped down and inside the panel of the Explore Baby Carrier. This provides additional support for newborns with little to no head control. Once your baby shows signs of head and neck control, such as turning head from side to side or holding their head up on their own for a few moments, you can move the head support pillow to the outside of the carrier.
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