All Tula products come under warranty when purchased directly through Baby Tula or an authorized retailer. If you would like to submit a warranty claim, please ensure your email includes the following!
-Tula order number or your proof of purchase showing the date and item purchased
-Your shipping address
-The print that you ordered
-Photos of the damage
LIMITED ONE-YEAR WARRANTY
The following products have a one-year warranty against manufacturing flaws: Explore Carriers, Free-to-Grow Carriers, Standard Carriers, Toddler Carriers, Preschool Carriers, Ring Slings, and Signature Carriers.
LIMITED 30-DAY WARRANTY
The following products have a 30 day warranty against manufacturing flaws: Tula Blankets, Infant Inserts, Tula Mini Toy Carriers, Hip Pouches, and Replacement Parts.
Many of our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a comparable exchange.
For full terms and details regarding our limited warranty, please visit our Shipping & Returns page.