All Tula products have a limited warranty when purchased directly through Baby Tula or an authorized retailer. If you would like to submit a warranty claim, please ensure your email includes the following!
-Tula order number or your proof of purchase showing the date and item purchased
-Your shipping address
-The print that you ordered
-Photos of the damage
LIMITED ONE-YEAR WARRANTY
The following products have a one-year warranty against manufacturing flaws: Explore Carriers, Free-to-Grow Carriers, Standard Carriers, Toddler Carriers, Preschool Carriers, Ring Slings, and Signature Carriers.
LIMITED 30-DAY WARRANTY
The following products have a 30 day warranty against manufacturing flaws: Tula Blankets, Infant Inserts, Tula Mini Toy Carriers, Hip Pouches, and Replacement Parts.
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Many of our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. In the rare instance in which there is a manufacturing issue or flaw, we will work with you to provide you with a comparable exchange.
For full terms and details regarding our limited warranty, please visit our Warranty page.