Returns & Exchanges
Any item that has been used, washed, or altered will not be accepted for any return or exchange. The customer will be responsible for the shipping cost of returning the item to Baby Tula. Please allow 5-7 business days for your return to be processed.
Canvas Carriers:
Returns and Exchanges within 30 days: You may return all new and unused canvas carriers within 30 days of receipt for a full refund, or exchange the carrier for an in-stock print. The customer will be responsible for the shipping cost of returning the item to Baby Tula.
Returns of new unused items after 30 days: A 15% restocking fee will be applied to all returns and exchanges of canvas carriers between 30 and 90 days from the date of receipt. The customer will also be responsible for the shipping cost of returning the item to Baby Tula.
No returns will be allowed after 90 days unless the One-Year Warranty applies.
Ring Slings and Woven Wraps:
You may return a new unused Tula Ring Sling or Woven Wrap within 15 days of receipt for a full refund. Exchanges of Ring Slings and Woven Wraps are only available within 30 days of receipt. The customer will also be responsible for the shipping cost of the return or exchange.
*These products have been handcrafted. Imperfections are an inherent character of this product and should not be considered as flaws.
Signature Carriers:
You may return a new unused Tula Signature Carrier in its original packaging within 15 days of receipt for a full refund. The customer will also be responsible for the shipping cost of returning the item to Baby Tula. If the original packaging is not returned with the product or is not in like-new condition, an additional packaging fee of $10 USD will be taken from the refund amount.
You may exchange a Signature Carrier for non-Tula Signature products within 15 days of receipt. The customer will be responsible for the shipping cost of returning the Signature Carrier to Tula. Signature Carriers may not be exchanged for another Signature Carrier, or for an opportunity to purchase a Signature Carrier at a future stocking.
Please reference our CANCELLATIONS section for our policy on canceling a Signature Carrier order.
*These products have been handcrafted. Imperfections are an inherent character of this product and should not be considered as flaws.
Blankets:
New unused blankets that are purchased through Baby Tula directly may be returned for a full refund, or exchanged for an in-stock blanket, within 30 days of receipt. The blanket must be returned with its original packaging. The customer is responsible for the cost of returning the blanket to Baby Tula.
Accessories:
You may return all accessories within 30 days of receipt for a full refund, or exchange the accessory for an in-stock print. The customer will be responsible for the shipping cost of returning the item to Baby Tula. (Accessories include (but not limited to) Torbas, Infant Inserts, Replacement Parts, Seat Extenders, Tula Mini, Hooded Towels, Cover-Ups, Hip Pouches, Wrap Scrap, Shoes).
Instructions on how to return an item:
Please contact help@babytula.com if you need to return a product.
A return will only be accepted if the customer has contacted Baby Tula prior to sending the item(s) back. Any package returned without a valid Return Material Authorization issued by Baby Tula clearly marked on the outside of the box, will be refused.
Returns must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Baby Tula is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Baby Tula, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 5-7 business days for Baby Tula to refund your credit card upon receipt.
Making sure to include return authorization from our Customer Care department; please address your return as follows:
Baby Tula
Attn: Returns/Exchanges RMA#
2640 Financial Court, Suite E
San Diego, CA 92117