Returns & Exchanges
Any item that has been used, washed, or altered will not be accepted for any return or exchange. Promotional/sale items are final sale (no returns, exchanges or cancellations). Please allow 3-5 business days for your return to be processed.
Canvas Carriers:
Returns and Exchanges within 30 days: You may return all new and unused canvas carriers within 30 days of receipt for a full refund, less the original shipping fee of $12 CAD, or exchange the carrier for an in stock print, for the cost of the new shipment ($12 CAD). The customer will also be responsible for the shipping cost of returning the item to Baby Tula.
Returns of new unused items after 30 days: A 15% restocking fee will be applied to all returns and exchanges of canvas carriers between 30 and 90 days from the date of receipt, less the original shipping fee of $12. The customer will also be responsible for the shipping cost of returning the item to Tula.
No returns will be allowed after 90 days, unless the One-Year Warranty applies.
Ring Slings and Woven Wraps:
You may return a new unused Tula Ring Sling or Woven Wrap within 5 days of receipt for a full refund, less the original shipping fee of $12 CAD. Exchanges of Ring Slings and Woven Wraps are only available within 30 days of receipt. The customer will also be responsible for the shipping cost of the return or exchange.
*These products have been handcrafted. Imperfections are an inherent character of this product and should not be considered as flaws.
Wrap Conversion Carriers:
You may return a new unused Tula Wrap Conversion in its original packaging within 5 days of receipt for a full refund, less the original shipping fee. The customer will also be responsible for the shipping cost of returning the item to Baby Tula. If the original packaging is not returned with the product or is not in like new condition, an additional packaging fee of $10 CAD will be taken from the refund amount.
You may exchange a Tula Wrap Conversion for non-Tula Wrap Conversion products within 5 days of receipt. The customer will be responsible for the shipping cost of returning the Tula Wrap Conversion to Tula, and the cost of having the replacement item(s) shipped to the customer. Tula Wrap Conversions may not be exchanged for another Tula Wrap Conversion, or for an opportunity to purchase a Tula Wrap Conversion at a future stocking.
Please reference our CANCELLATIONS section for our policy on cancelling a Wrap Conversion Carrier order.
*These products have been handcrafted. Imperfections are an inherent character of this product and should not be considered as flaws.
Blankets:
New unused blankets that are purchased through Baby Tula directly may be returned for a full refund less the original cost of shipping, or exchanged for an in stock blanket, for the cost of the new shipment ($5 CAD), within 30 days of receipt. The blanket must be returned with its original packaging. The customer is responsible for the cost of returning the blanket to Tula.
Accessories:
You may return all accessories within 5 days of receipt for a full refund, less the original shipping fee or exchange the accessory for an in stock print, for the cost of the new shipment ($5 CAD). The customer will also be responsible for the shipping cost of returning the item to Tula. (Accessories include (but not limited to) Torbas, Infant Inserts, Replacement Parts, Seat Extenders, Tula Mini, Hooded Towels, Cover-Ups, Hip Pouches, Wrap Scrap, Shoes).
Backpacks:
Returns and Exchanges within 30 days: You may return all new and unused backpacks within 30 days of receipt for a full refund, less the original shipping fee of $12 CAD, or exchange the carrier for an in stock print, for the cost of the new shipment ($12 CAD). The customer will also be responsible for the shipping cost of returning the item to Baby Tula.
Returns of new unused items after 30 days: A 15% restocking fee will be applied to all returns and exchanges of backpacks between 30 and 90 days from the date of receipt, less the original shipping fee of $12 CAD. The customer will also be responsible for the shipping cost of returning the item to Tula. No returns will be allowed after 90 days, unless the One-Year Warranty applies.
Promotional/Sale Items:
Promotional/sale items are final sale (no returns, exchanges or cancellations - partial or full). Promotions can not be retroactively applied to previous orders.
Please return all items to:
Baby Tula
Attn: Returns/Exchanges Ref #ORDER NUMBER
2640 Financial Court, Suite E
San Diego, CA 92117
With the item you are returning, we ask that you include a note with your name and original order number, and whether you prefer a return or exchange. If you are seeking an exchange, please include your preferred PayPal email for the cost of the new shipment ($12 CAD). Please note that we cannot guarantee a specific print will be available when your exchange is processed, but you will be given a choice of what we have available in stock. When we receive your Tula, we will contact you and confirm your refund. Tula recommends that all returned products are mailed through a carrier service that provides tracking information. We are not responsible for items not received, without a tracking number. If you have any questions regarding your return or exchange, please contact help@babytula.com.
For further questions about your order, shipping or returns, and warranty please visit our Shipping & Returns page.